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What to Expect During a Workers Compensation Claim For Providers

A workers compensation claim can be an unfamiliar process involving many parties and responsibilities. Here’s an overview of what you can expect during the claim process.

• INJURED EMPLOYEES

Commonly Requested Information

As a provider you may have questions about a claim, policy or injured employee. The self-service tools below can connect you to the information you need:

• To find the name of the assigned Claim professional, check if a claim is still open or find billing information, search by the claim number and date of injury here .
• File Upload  allows you to securely send bills and other documents directly to the appropriate Claim team.
• Contact our Provider Inquiry Center at  1-877-228-2758 if you need to review bill information, confirm body part or date of an injury or ask other questions.

Virtual Visit

Virtual Visit is a real-time communication option that keeps you connected to Travelers via video call.

The service offers a secure and effective way to discuss time-sensitive information, such as injury details or diagnostic findings, and can connect you to Claim professionals who may be able to help determine compensability, verify treatment requests or create a modified duty release. It also allows Medical Case Managers to virtually attend appointments, keeping them up to speed with patients’ progress and treatment plans.

Virtual visit adds flexibility to the claim experience with safe and secure video conversations.

Here's some material you may need:

• State Resources See state specific workers compensation information.
• Upload a File Securely upload your documents and photos to the assigned Claim professional.
• eBilling Log in or register for electronic billing with our partners Jopari or Data Dimensions .

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Nebraska Workers' Compensation Insurance Plan

Administered by

The Nebraska Workers Compensation Insurance Plan (NWCIP) provides workers' compensation and employers' liability coverage to employers who are unable to secure coverage through the voluntary market.

Beginning July 1, 2000, Travelers Indemnity Company replaces the previous residual market mechanism which was administered by Aon Risk Services, Inc. and Employers Insurance of Wausau.

Travelers will be the Plan Administrator and Contract Carrier for the Nebraska WCIP.   Click here to read the agreement between Travelers and the Nebraska Workers' Compensation Plan.

For information concerning eligibility and instructions for obtaining coverage through the NWCIP, please use the links below.

Compensation Rates

2022 Rates (eff. 2-1-22)

2021 Rates (eff. 2/1/21)

2020 Rates (eff. 2/1/20)

The Nebraska Department of Insurance PO Box 95087 Lincoln, Nebraska 68509-5087 Phone: (402) 471-2201  Fax: (402)  471-4610  Insurance Complaint Hotline: 877-564-7323 (In-State Only) TDD: (800) 833-7352

Hours:  8:00 AM - 5:00 PM  CST  Monday  through Friday

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